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Frequently Asked Questions


General

1. What is HoverSpot.com?

HoverSpot.com is a free social networking website that facilitates online communication through an interactive network of photos, weblogs, personal web pages, and an internal e-mail system. HoverSpot enhances your interactive experiences with your Buddies and other HoverSpot members by providing features not available from other social networking sites. HoverSpot provides you with a wide variety of rich content templates with which to customize your Website. We also provide you with the HoverBuilder, a tool that allows our members freely express themselves customizing their Website without knowing the inner workings of HTML and CSS.

2. Is HoverSpot free?

All of Hoverspot’s current services are free. We intend to expand our service offerings in the future.  Some services that we intend to offer in the future may only be possible under a fee based model. All current services offered by HoverSpot will remain free.

3. What are the points all about?

Points are a way to measure your contributions to the content of HoverSpot.  You receive points for contributing content that makes HoverSpot a better place. For instance you get points for filling out your profile on their HoverHome page and for commenting on other members HoverHome pages, photos and blogs.  You also get points for inviting your friends (if they signup).  Points accumulated during various time periods become entries into contests, and sweepstakes offered by HoverSpot.com.  See the HoverSpot points page for details about points and sweepstakes.

4. What will you be giving away?

Our current plan is to give away an iPOD Nano every other month. In the future we plan to have more frequent and more valuable giveaways each month as our user base grows.

5. Can I upload more than 150 photos?

Currently HoverSpot limits our members to uploading a maximum of 150 photos, but in the future we plan to offer service that allow users to upload unlimited photos for a small fee designed to cover our hosting costs.

My Account

6. I can't create an account?

If you can’t get create an account please click here and send us an e-mail.

7. I can't log in to my account?

Your username is the e-mail address you signed up with, and your password was the one you set when you signed up.  You may have changed your password by going to Account Settings on Your HoverHome page. See “I Forgot My Password" for instructions to reset your password.

8. I forgot my password?

Click the "Forgot your password?" link on the login page on the password reset page enter your e-mail address and your password will be e-mailed to you.

9. I forgot my username?

Your username is displayed on your HoverHome page. The user name you use to log into HoverSpot.com is the e-mail address you used to register; it is also the e-mail address to which all notifications are sent.

10. How do I change my email address?

From your HoverHome page go to “Account Settings" ; and change the “e-mail you login with."

11. How do I change my password?

From your HoverHome page go to “Account Settings" ; and change your password.

12. How do I change my personal information?

From your HoverHome page go to “Account Settings" and Click the “Edit Your Text" tab on the top.

13. How do I delete my account?

If you wish to permanently terminate your HoverSpot account, please use the cancel account link on the account settings page (available from your hover home page). Keep in mind, cancelling your account will PERMANENTLY REMOVE all of your profile information from HoverSpot, including, but not limited to, your points, photographs, comments, blogs, and your personal network of Buddies. This information cannot be restored. You may re-register with your current email address after canceling, but you will need to rebuild your personal network from scratch.

Managing My Buddies

14. Can I add anyone as my buddy?

You can invite any HoverSpot member to become your buddy, but that member can choose to accept or reject that invitation.

15. How do I add a buddy?

You must navigate to a member’s profile page. From there you can click the “Add to HoverBuddies" link to send that member a buddy request.

16. How can I delete friends from my buddies?

Click the “Edit / View All" link in the “My Current Buddies" section of your HoverHome page. The “View Buddies" page allows you to select Hover Buddies; the button to remove them from your buddy list is located at the bottom of the page.

Designing My Site

17. How do I add color, graphics, & sound to my Profile page?

If you know HTML (the programming language used to create web pages on the Internet) you can add color, graphics, and sound to your Website by entering the desired HTML coding where into almost any text box on the HoverSpot site including the interests or about me sections your profile page.  You can also use HTML in the comments text boxes on other people’s sites or photos. If you don’t know HTML, don’t stress it. You can use the HoverBuilder to upload your own background photo as well as customize all aspects of the look and feel of your pages without even knowing what HTML stands for.  HoverSpot also has a large, and ever growing, collection of amazing templates that you can personalize with a variety of color schemes.

18. How do I change my default picture?

From you’re “My Hover Home" page click the “Edit Your Photos". Next to each photo you have uploaded there is a link that says, “Set as primary photo?" clicking that link sets that photo as your primary photo.

19. I'm trying to upload an image, and I am getting an error message... what is wrong?

HoverSpot can only accept pictures in the .jpg format. The filename for your photo also has to be simple and short. HoverSpot cannot upload images with spaces or funny characters. "Image.jpg" would work, but "~ The Hover Baby Sleeping!.jpg" will not work.

20. How do I add music or music videos to my profile?

While HoverSpot does not currently provide music or music video content for you to add to your site, many third party sites provide html code that will insert a link to music or music video content into any web page including you HoverSpot Website. To add this kind of content to your page copy the code provided by one of the sites below and paste it (using Ctrl + v) into any text area of your profile page (for example your Intro Text, Interests or your About Me section) and update your profile. Please note: the HoverSpot terms and conditions prohibit the use of copyrighted content within your profile page. Do not use copyrighted content within your page.

21. I messed up my profile and now I can't change it. How can I reset it?

You can clear your profile text using this link. http://www.hoverspot.com/edit-resetprofile.php

Reporting Abuse

22. Where do I report underage users?

Users under the age of 14 are not permitted to use HoverSpot. Click here to send us an e-mail with the person’s user name and user number to us.  A member’s user number is located in the URL to their profile as shown. In this URL http://www.hoverspot.com/profile.php?UserId=12345, the user number is 12345.

23. Where do I report spammers?

Spamming is not tolerated on HoverSpot.
Please use the Flag as Spam link next to EVERY mail message to report the sender as a spammer / scammer. Some spammers claim to be notifying you that you have one a HoverSpot contest. Please click this link to see what an official HoverSpot winner notification looks like http://www.hoverspot.com/images/winner_example.jpg

24. Where do I report inappropriate content?

Inappropriate content is not tolerated on HoverSpot. We, the HoverSpot member services team, work hard to keep HoverSpot safe and clean while still allowing our members to freely express themselves. We review each of the 20,000 photos that are uploaded to our servers daily, usually within 24 hours of the photo being uploaded.
If you feel a comment, photo or other content on our site is inappropriate, please use the report link at the bottom of the page to report the specific content to us.

25. Someone on HoverSpot is bugging or harassing me... what can I do about it?

Bullying of any type is not tolerated on HoverSpot. You can block a user from contacting you by visiting their profile and clicking on the block link. If you block a user, they will not be able to contact you on HoverSpot again unless you unblock them. Please use this link if you receive unwanted or inappropriate contact from another user.

26. How do I report a copyright violation?

Copyright violations of any type are not tolerated on HoverSpot.  Click here to send an e-mail with the violator’s user name and user number to us.  A member’s user number is located in the URL to their profile as shown. In this URL http://www.hoverspot.com/profile.php?UserId=12345, the user number is 12345.





 

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